Thank you for shopping with Suqian Zhengdi Apparel Co., Ltd.! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.
1. Return Eligibility We accept returns for most products within 14 days of receipt. To be eligible for a return, your item must be unused, unworn, and in the same condition as when you received it. It must also be in the original packaging with all tags attached.
2. Non-Returnable Items Certain items are non-returnable, including:
Items that have been worn, washed, or damaged.
Products that have been personalized or customized.
Sale or clearance items.
3. How to Initiate a Return To initiate a return, please contact our customer service team at [email protected] with your order number and the reason for the return. We will provide you with instructions on how to return the item.
4. Return Shipping Customers are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service to return your items, as we cannot guarantee that we will receive your returned item.
5. Refund Process Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within a certain number of days. Please note that the original shipping charges are non-refundable.
6. Exchanges If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
7. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at [email protected] with your order details and photos of the issue. We will offer you a replacement or a full refund for the defective product.
If you have any questions or need further assistance, feel free to reach out to our customer service team. We are here to ensure that your shopping experience is as smooth and enjoyable as possible!
Thank you for choosing Suqian Zhengdi Apparel Co., Ltd.!
